Privacy Policy

1. Scope

This Privacy Policy applies to personal data collected through:

• www.maxplayer.tv
• my.maxplayer.tv
• MaxPlayer Smart TV applications
• MaxPlayer mobile applications for iOS and Android
• MaxPlayer desktop applications for Windows and macOS
• related support and communication channels

2. Data We Collect

Depending on the platform you use, we may collect the following categories of data:

Personal Data

• name and surname
• email address
• account-related information
• information you provide when contacting support

Technical and Device Data

• IP address
• device identifiers
• device model and manufacturer
• operating system and version
• app version
• firmware version
• screen resolution
• processor, graphics, and memory information
• diagnostic and log information

Usage Data

• features used
• pages or screens viewed
• service activity timestamps
• technical events, crashes, and error reports

3. Data Collection by Platform

Website and Portal

When you use our website or portal, we may collect your name, email address, IP address, cookies, browser and device information, and any information submitted through forms or support requests.

Purpose: account management, authentication, analytics, diagnostics, abuse prevention, communication, and service improvement.

Smart TV Applications

For Smart TV applications, we may collect device-specific identifiers and technical information, including:

• Samsung Tizen: MAC address, software version, firmware version, server version, device model, and model code
• LG webOS: unique device ID or MAC address, model name, firmware version, and screen resolution
• Amazon Fire TV: device ID

Purpose: authorization, diagnostics, analytics, troubleshooting, and abuse prevention.

Mobile Applications (iOS and Android)

For mobile applications, we may collect:

• device ID
• device model
• operating system version
• app version
• crash and diagnostic data

Purpose: authorization, analytics, abuse prevention, diagnostics, error resolution, and service improvement.

Desktop Applications (Windows and macOS)

For desktop applications, we may collect:

• device ID
• processor information
• graphics card information and driver version
• total RAM
• operating system platform, distribution, and architecture

Purpose: authorization, diagnostics, analytics, troubleshooting, and abuse prevention.

4. Bugsnag Error Reporting (iOS and Android Only)

For our mobile applications only, we use Bugsnag to detect, analyze, and resolve technical issues.

When an error or crash occurs, Bugsnag may collect:

• device model
• operating system version
• app version
• technical details of the error, including stack traces and logs
• device identifier (such as UUID)
• information about user interactions immediately before the error occurred
• IP address, which may be used to estimate approximate location
• user ID or email address, but only if provided by the user or sent for support purposes

Purpose: improving app stability, performance, reliability, and security.

Legal basis: our legitimate interest in maintaining the stability, functionality, and security of the mobile application, in accordance with Article 6(1)(f) GDPR.

5. Legal Bases for Processing

Where applicable, we process personal data on one or more of the following legal bases:

• performance of a contract
• legitimate interests
• consent
• legal obligation

Where required by law, we will request your consent before processing your data.

6. How We Use Your Data

We use personal data to:

• provide, operate, and maintain MaxPlayer services
• authenticate users and manage accounts
• authorize devices
• diagnose technical issues and resolve errors
• analyze usage and improve our services
• prevent fraud, abuse, and unauthorized access
• communicate with users, including customer support and service updates
• comply with legal obligations

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze traffic, and enhance user experience.

You can manage cookies through your browser settings. Disabling cookies may affect certain website functions.

8. Log Files

Like many online services, we use log files for administration, analytics, security, and troubleshooting. These may include IP addresses, browser type, internet service provider, timestamps, referring or exit pages, and clickstream data.

9. Sharing of Data

We may share personal data with:

• service providers who help us operate and improve MaxPlayer
• analytics, infrastructure, and diagnostic providers
• legal authorities where required by law
• professional advisers where necessary for legal or compliance purposes

We do not sell personal data.

10. International Data Transfers

Where personal data is transferred internationally, we take appropriate safeguards as required by applicable law.

11. Data Retention

We retain personal data only for as long as necessary to provide our services, meet legal obligations, resolve disputes, enforce agreements, and maintain security and operational records.

12. Your Rights

Depending on applicable law, you may have the right to:

• access your personal data
• correct inaccurate data
• request deletion of your data
• restrict processing
• object to processing
• request data portability
• withdraw consent, where processing is based on consent
• lodge a complaint with a supervisory authority

To exercise your rights, contact us at kontakt@egalactic.com.

13. Children's Privacy

MaxPlayer is not intended for children where restricted by applicable law, and we do not knowingly collect personal data from children without an appropriate legal basis.

If you believe a child has provided personal data unlawfully, please contact us so we can take appropriate action.

14. Third-Party Services and Links

Our services may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies separately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Last Updated date.

16. Contact

If you have any questions about this Privacy Policy or your personal data, please contact us at: